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Aeroprise Extends FrontRange HEAT to Mobile Devices |
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Aeroprise Reduces IT Support Costs and Help Desk Resolution Time by Making HEAT Work Over BlackBerry, Windows Mobile, Treo, and Regular Mobile Phones
What: Service Management applications like HEAT are essential for managing IT Help Desk and Field Service operations where employees are often out fixing problems. Aeroprise enables service and support technicians to easily use HEAT wherever they go via their RIM (NASDAQ: RIMM) BlackBerry, Windows Mobile, Palm (NASDAQ: PALM) Treo, or cell phone.
Why: Service Management is all about accelerating resolution time while reducing support costs. Mobility enhances both of those goals and improves SLA performance.
How: Using HEAT from a mobile device means service desk tasks can be assigned, viewed, shared, updated, and resolved more quickly. Downtime is reduced. At the same time, technicians and managers can be more efficient about priorities and urgent items.
Who: Aeroprise pioneered mobile middleware for IT Service Management and is the industry's leading mobility provider. The HEAT product suite by FrontRange is one of the industry's most popular service desk software solutions.
Critical for Excellent Customer Service
Support organizations in IT and Field Service are all about great customer service. Jadeon, one of the largest Point-of-Sale (POS) system providers in the US, finds mobility to be essential to the success of its service and support operation. "At Jadeon, we are in the business of providing excellent customer service to our hospitality and retail customers. They depend on us to keep their POS systems running," says Julio Vescovi, Director of Field Service. "We selected Aeroprise for HEAT to give our field service technicians the ability to update and close calls in real time from the field. This allows us to accurately manage our open calls while increasing productivity and controlling head count. We expect Aeroprise to be a critical component of our support delivery process."
Create More Power with HEAT
"The Aeroprise solution for mobilizing HEAT is a great complement to the HEAT product suite," says Robin Beland, Senior Director of Strategic Sales at FrontRange. "Technicians, analysts and managers who are often away from a desktop can still leverage the power of HEAT to further enhance their productivity, resolution time, and SLA performance with an always-on mobile device."
Aeroprise for HEAT is available for purchase by contacting sales@aeroprise.com or by calling Aeroprise at +1 (866)809-9102.
More information at http://www.aeroprise.com/heat.html
About Aeroprise:
Aeroprise is a leading provider of enterprise mobile connectivity to Information Technology organizations. Fortune 500 companies, public institutions, and universities around the world use Aeroprise's award-winning products to mobilize custom-built and out-of-the-box applications for all major mobile devices and networks. Aeroprise is credited with having solved three key technical problems that have delayed the proliferation of enterprise wireless solutions: end-user personalization, Automatic Device Optimization, and deployment without programming. Aeroprise's products have been widely recognized for being installable in under an hour, configurable by end-users, and supporting wireless, offline, and sporadically-connected devices. Aeroprise is headquartered in Mountain View, CA.
Media Contacts:
Mark Richards
VP of Marketing
Aeroprise Inc.
650-404-1188 x102
Email Contact
Submitted Date: Dec 08, 2006
Source: Market Wire
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